Shipping Policy

Is there Free Shipping?

Yes, we offer free shipping on most office and supplies orders over $99 that are shipping to the 48 contiguous U.S. states.

Heavy Items (i.e. patio heaters) may incur shipping charges.

Some residential deliveries via freight may incur an additional freight fee decided by the freight company.

*Some products (i.e. patio heaters) are not included in this offer.

Are there any additional shipping charges?

If there is an inside delivery (ie. carrying heavy furniture up flights of stairs) or shipments to Hawaii, Alaska, Puerto Rico, Virgin Islands APO and FPO, there may be additional charges. If shipping to Hawaii, Alaska, Puerto Rico, Virgin Islands APO or FPO, the order must go Second Day, Next Day Air or US Mail, as Ground shipping is not available.

What about items not shipped through UPS?

Items that are notated “Freight Delivery” cannot be shipped via UPS or similar carrier because of their weight or dimensions. In this case, we use a private freight company to ship the item. Free Shipping eligibility is determined by products marked with the free shipping icon. If the product does not display this icon the item(s) will incur freight.

Please note: If the customer is not available upon delivery, freight carrier will attempt to contact customer. If the customer is unable to be reached, merchandise will be returned to warehouse and customer will be responsible for all freight and/or storage fees from the freight carrier. Freight deliveries can take anywhere from 3-10 business days to arrive to customer. will ship from the warehouse nearest for expedited delivery time. Some residential deliveries via freight may incur an additional freight fee decided by the freight company.

Heavier merchandise may also increase freight fee such as cartons of paper or folders. If your order requires an adjusted freight fee you will be contacted by customer service.

When will my UPS Next Day Air Delivery arrive?

Orders placed Monday through Friday before 4:00 PM EST should process & ship the same day. Orders usually require 24-48 hours processing time before shipping. Next day delivery is available when an order is processed before 4:00 PM EST, when the item is in stock, and when the destination address is in the continental United States.

Do you ship internationally?

No, we do not ship internationally.

General Information

  • Lead time is dependent on availability
  • Larger orders that exceed stock may delay delivery
  • FPO/APO orders DO NOT qualify for free freight. Additional charges will apply and calculated post transaction.
  • Additional charges may apply for residential freight orders
  • The timeframe for delivery is depended on in-stock availability and the warehouse location
  • Items out of stock may delay delivery
  • Some cases may require Nature Klean to reroute your method of shipping (i.e. some private residencies do not accept freight deliveries and you will be contacted by the freight carrier)

Rules & Restrictions

  • Email confirmation will be sent detailing shipping expectations (Not available for orders with non-valid email address)
  • Delivery lead times vary dependent on carrier rules, delivery location and items ordered.
  • Products may be delivered in separate shipments, which may affect delivery time
  • We are unable to ship to P.O. Boxes, an alternative shipping address must be provided
  • Orders originally shipped and refused will be subject to fees
  • Business days are defined as Monday through Friday, except major holidays
  • Orders are shipped pending credit approval and product availability